Shipping is by Royal Mail 2nd Class post. During these strange times we are only posting out once a week so there may be a delay in receiving your parcel. Thank you for your patience.
We are currently not shipping outside the UK.
Please understand that Moon on the Hill is a small business and therefore we can only accept returned items if they are faulty. (This does not include earrings - because of hygiene reasons we cannot accept the return of earrings for any reason). Please contact us in the first instance at
Moon on the Hill within 7 days of receipt of your delivery to arrange a refund or replacement*. Then please ensure your item is returned to us within 30 days of receipt.
*Due to the nature of many of the products we sell in our shop being crafted by hand, one offs or unique, a replacement may not be an exact replica.
Any items returned to us by post are at the buyers own risk, or if you would prefer to return any items to the shop we are open Mon-Fri, 10am-5pm Saturday 10am-5.30pm.
Please email us at if you would like any other information regarding returns.